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All your most frequently asked questions answered about WUW policies, procedures, services, products and about the company on one page.
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Shipping
How is it that you offer such great discount postage rates?
At Whatever-U-Want we have established a national and international shipping infrastructure network that services our customers worldwide. We currently have postage volume discount agreements arranged with established and professional organisations such as Australia Post, United Postal Service (UPS), Fastway Couriers and various other courier & delivery companies. We also have developed a fantastic logistic arrangement with many extensive well respected furniture removalists.
With these arrangements we are not only able to ship you any sized items to almost anywhere around the world but also have the ability to offer you great postage discounts as an added bonus that are not available to the general public. Another reason why we can offer you such great postage rates is because we ship our products in bulk, thusly are able to take advantage of bulk national and international shipping prices.
Because we ship in bulk it allows us to pass onto you exclusive bulk shipping discounts on the products you purchase through the WUW online portal. Given this, the more products you purchase on any given order the greater savings you will realise. In some instances products will ship for free when your purchase reaches a pre-established threshold.
Once my items have been shipped am I able to track their progress?
Yes, our network of shipping partners provide us with accurate and up-to-date item tracking information. As such you not only have the ability to track your items as they leave our storage facility till the moment they arrive on your front porch, but you also have the peace of mind of knowing where your items are at every stage of the shipping process.
Do you offer product insurance on your shipping?
Yes we offer product insurance on all products purchased within Australia for up to $100 through our registered and receipted post service. For only an extra $3 per shipment you too can have the added security of protecting your shipment from possible damage or loss.
If you are an international customer or would like additional insurance protection for products over $100 please email your enquiries toinfo@whateveruwant.com.au for further prices and information.
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Time Frames & Packaging
How soon can I expect to receive my products after I have made my order?
At all times we do Whatever-It-Takes to ensure that your products leave our company headquarters within 48 hours after we have received your order (unless otherwise specified). Under normal circumstances you will receive your products within 7 to 14 days (unless otherwise specified). Once a product leaves our premises we have no further direct influence over the shipping timeframes.
What happens when there is a delay in the shipment of my products?
The specific timeframes that we provide our customers with on our site are based on timeframes given to us by our shipping partners. If products are delayed during this process we will do Whatever-It-Takes to speed up the process for our customers, however we are unable to provide concrete guarantees.
Given this knowledge, you can be assured that we have done our homework and established relationships with outstanding and reliable shipping partners who strive for excellence in their service quality and efficiency.
Please also bear in mind that shipping timeframes can also vary depending on stock levels and availability of products. In such instances we endeavour to inform our customers on an ongoing basis to ensure that they are abreast of the latest ETA information. If you have any further questions regarding this please email the Orders Department –orders@whateveruwant.com.au
I’m concerned about the packaging of fragile items. Are they packaged securely with safety in mind?
We take every precautionary measure to ensure that every item is packaged securely and correctly before it leaves our headquarters. This attention to detail ensures that the items are not damaged during the shipping process. However, yet again this does not guarantee that the products will arrive 100% intact, which is why we offer our customers peace of mind through shipping insurance.
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Out of Stock Items & ETA
What if products I order are found to be temporarily out of stock?
If you have ordered an item that is identified to be out of stock by our stock department, we will endeavour to do Whatever-It-Takes to find an alternative source of the product for you through our extensive network of suppliers, wholesalers and manufacturers. After we have sourced the item/s for you we will provide you with new ETA details – You have our guarantee that you will be notified at every stage of this process via email or phone.
If for instance we cannot source the item/s for you, than we may offer you alternative product/s that best match the product/s you initially purchased. At this stage you have a choice to purchase this item/s or otherwise we will offer you a full refund on your purchase with no further questions asked. Alternatively we can offer you a credit on a future purchase.
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Sourcing
I’ve been searching all over the internet trying to find a product at the price I want without great success. Are you able to source this item out for me at the price I want to pay?
As an extra service for our WUW Members we offer a unique Sourcing Service where you, the customer, provides us with Whatever-U-Want and we will do Whatever-It-Takes to source it for you within the price range you set.
Because we have access to an extensive national and international network of manufacturers, suppliers, wholesalers and other third parties we are able to source just about any item or product that you are after.
How this service works is rather simple. You provide us with a description and photo (if possible) of Whatever-U-Want as-well-as an ETA and budget that you have in mind. We will take this information and source out this item for you (within your ETA and budget whenever possible). Once we have confirmation that we can source the item for you, you will be notified and the standard purchasing process (as applies to all other products on the WUW website) will be activated.
For further information about this process please email our Customer Sourcing Departmentsourcing@whateveruwant.com.au
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Quality
How can I be assured that you provide the very best quality products and service available?
At wUw we take no shortcuts when it comes to product and service quality. We understand that the standard of quality that we provide reflects on not only the company but also its people, as a result we take every possible measure to ensure that we meet – and in some instances surpass – the highest quality standards set by the online shopping industry.
In order to meet these quality standards we ensure the following:
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We partner with only the most affordable and reliable suppliers, wholesalers and manufacturers that provide us with high value brand new products that are of exceptional quality.
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We make every endeavour to ensure that we undertake regular quality control checks throughout every department of our company, making sure that all team members are alert, aware and follow the standards set by the company guidelines
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Every product and item that leaves our headquarters is diligently packaged and accounted for before leaving our premises.
We take no shortcuts on providing you with the best and highest quality products available online. We guarantee that our prices match our quality and that you will be hard pressed to find better bargains anywhere on or offline.
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Warranties
Do your products come with a manufacturer’s warranty?
Yes, we ensure that every product sold comes with a standard manufacturer’s warranty (varies between manufacturers) that may include the following:
If you seek further information on the length and level of your warranty, please email our Customer Service department atinfo@whateveruwant.com.au
Whom do I deal with if I have a warranty issue?
Under normal circumstances all warranty issues must be dealt directly with the manufacturer, wholesaler or supplier. However, we are more than happy and willing to liaise with you and the manufacturer, wholesaler or supplier if any warranty issues arise. We will do Whatever-We-Can to help you reach a successful resolution.
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Returns, Credits & Exchanges
What are your policies and procedures for returning or exchanging items?
Once a product or item has been granted a return for an exchange, credit or refund, you will be provided with a return postal address where your goods can be sent. When we have received the goods and they have passed a condition evaluation report (where the item has been checked for damage, markings, packaging etc) we will provide you with a product refund, credit to your account or alternatively an exchange of the same product.
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Refunds
What happens if I am seeking a refund for one or more products I have purchased?
A product or item can only be approved for a refund once we have received the goods back and it has passed a conditions evaluation report. In this instance we will contact you to confirm your details and refund information, and will complete the transaction through either, PayPal, Bank Deposit Credit Card or Cheque as soon as possible.
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Payment Method
What kinds of payment options do you offer?
We accept all major credit cards through PayPal, as-well-as money orders, bank deposits and bank cheques.
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I have found an item at a lower price than what you are selling it for through your website. Can you match the price I have been quoted?
Yes, we will not only match the price but will also provide you with an additional 5% discount on the product. The only condition is that the item must be of the same colour, make, model, brand etc, and you must be able to show substantial proof of the advertised selling price of the item under consideration. The proof may be a current internet link, catalogue, written quote, etc.
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Savings
How is it that you are able to offer such great savings on all your product ranges?
As a company, we will do Whatever-It-Takes to ensure you are rewarded with the greatest possible savings available on the products and services you purchase from us on an ongoing basis. Through our buying group power and our exclusive supplier and manufacturer contacts and negotiation teams we are able to offer you savings that traditional retail outlets cannot.
Traditional retail outlets raise their prices considerably as ever increasing overhead costs need to be paid on an ongoing basis such as wages, rent, utilities, etc. WUW on the other-hand has a small team of dedicated people and very minimal overhead expenses. As such we can offer you considerable discounts off products and major brands that retail stores cannot.
Given this, just imagine how much money you could have potentially saved over the last 10 years if you had purchased all your retail products at 20% to 40% off? Just imagine the possibilities. How much disposable income would you now have available to take those holidays you have been dreaming of, or to buy that brand new car or home? Could retirement have been on the agenda?
Isn’t it about time we stopped dreaming, and changed our shopping habits once and for all?
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Discounting
I have noticed that you have up to 4 different prices quoted for the same product. Could you please explain what all these prices mean and what price I should be attending to?
Throughout the WUW online store we offer several discounts on top of our already low daily prices. A summary of these discounts is as follows:
Retail Prices
Retail prices are based on the manufacturer’s standard retail price recommendation for their products and services. This is the very top price listed under the product photo.
WUW Price
The WUW price is offered to customers who shop online who aren’t yet WUW Members. Even though these prices are standard, they are still however – in many instances – well below retail value. The standard price is the second price listed under the product photo.
WUW Discount Price
On a weekly and monthly basis we discount certain products and services for a variety of reasons. These discounts are offered equally to members and non-members alike. They are however limited by time or by the quantity of that particular product that we currently have in stock. The discount price is the third price (most instances – unless it is not offered) listed under the product photo.
Member’s Discounts
By becoming a wUw Member we offer you exclusive offers and discounts to purchase our products and services at bargain prices. Membership is free and is available to everyone. You will always find the Member’s price listed below the standard price (or discount price, if it is offered). If you are a WUW member this is the only price that you need to consider when purchasing products. Members always get additional discounts even on items that have already been discounted.
Clearance Centre
Within the wUw Clearance Centre you will find ‘Time Sensitive’ discounts on products that may be limited in stock, slightly damaged, or over stocked. The reason for their sale will be provided. Bear in mind that in order to purchase items from the Clearance Centre you must be a wUw Member.
At Whatever-U-Want you have our guarantee that we will keep our prices as low as possible for as long as possible, thusly offering you unsurpassed value, service and quality.
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Membership
Can you give me a little more information about your WUW membership and what it entails?
Becoming a wUw member is free and offers customers access to massive savings and an ever growing array of opportunities and benefits not given to non-wUw members.
Our wUw Members are our most important and privileged customers. We not only seek to cultivate ongoing relationships with our Members but also offer them special incentives and promotions that provide them with even greater value, service and quality.
Membership discounts and specials only scratch the surface of the benefits derived from becoming a wUw Member. Here is a short list of some of the advantages derived from signing up for your free wUw Membership today:
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You receive special Member’s discounts on all of our range of products and services.
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You receive exclusive invitations to product launches at discounted once off prices that may never be repeated again.
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You are kept up to date regarding specials, and products that interest you most.
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You receive a monthly newsletter that will introduce you to new product lines and specials, including bargain basement savings.
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You become part of our loyalty customer feedback system where you effectively become part of our design team. By providing us with your ongoing feedback and suggestions we can make your online shopping experience more unforgettable than ever before, while continuing to provide you with greater service, quality and value for money.
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And much more… As we grow we will add more Member benefits and incentives to this list.
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So how do I become a WUW Member?
Becoming a wUw Member is simple and easy. Just take a few moments to fill out our Membership form by clicking the link below and you will be on your way towards exclusive discounts, offers and unparallel customer service.
WUW Member Signup Form
If I am a returning member do I have to login my membership user name and password upon my return to the WUW website?
Under normal circumstances you will be automatically logged in under your WUW membership name the moment you visit the wUw website – if accessing from the same computer you used to register your details.
If however you find that you have been logged out or logged in as someone else – which may occur if there is more than one wUw member user per computer – just click on the login button under the top menu and insert your user name (email) and password, and you are ready to shop. Please make sure that after you enter your login details, that you use the mouse to click the login button and not press enter as it will not log you in.
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Gift Finder
What is the WUW Gift Finder and how to I use it?
The wUw Gift Finder simplifies the process of finding gifts for your partner, children, baby, associates, family or friends on those special occasions throughout the year. Just select who the gift is for and the price range for the gift you had in mind.
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Feedback
How do I go about providing you with my feedback or testimonials?
We have made it easy for you to provide your feedback and testimonials. Simply click on "Your Feedback" located on the top menu bar of the website and you will be transferred to a quick and easy one step form. Fill it in, press "Send Your Feedback" and you are done.
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Contacting Us
How do I know which department to contact in relation to questions or queries I might have?
At wUw we have a variety of departments that handle different customer service issues. Click on "Contact Us" page to learn more.
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Bargain Basement
What are Hot Sellers?
Hot sellers are popular products that have been selling in large volumes over several weeks. Here you will find a list of the top 10 hottest sellers. They are usually heavily discounted due to their large volume of turnover.
What are Best Sellers?
Best sellers are popular products that have been selling in large volumes over many months or years. Here you will find a list of the top 10 best sellers. They are usually heavily discounted due to their large volume of turnover.
What are New Arrivals?
New Arrivals are products that we have recently added to our online product range. You will find arrivals classified by today, this week and this month. By keeping abreast on the new arrivals page you will always be on top of the new product ranges added to wUw’s online departments.
What are Clearance Items?
The Bargain Basement clearance item room is the place to go for the most ridiculous discounts and savings. Within the clearance room you will find heavily discounted products which we have a desire to clear for the lowest possible price we can sell them for.
At times products within the clearance room might be slightly damaged or heavily over stocked. Either way we will notify you of the reasons for their rock bottom prices.
What are the Featured Items?
Featured items are new innovative products offered to you at a great price. They are unique and maybe somewhat different to what one would normally expect.
We present them as featured items in order to help educate our customers on new technologies and inventions that have just come onto the marketplace. They are essentially tomorrow’s hot and top sellers and today’s intriguing and eye-catching purchases.
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Shopping Cart
I am new to the online shopping game. Could you please explain to me how the shopping cart function works?
Your electronic shopping cart works much like a shopping cart at your local supermarket. You shop for items you want to purchase and place the ones you have a desire to buy into your shopping cart. Once you are done simply press the ‘Check out’ button and it will guide you through the step by step secure payment process.
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My Profile
Can I change, make alterations or update my profile at any time?
Yes, you may change, make alterations or update your profile details at anytime. To do so just click on the "My Profile" button under the top menu on the website and make the necessary adjustments required.
Make sure that once you have updated your profile that you click on the "Update" button on the bottom of the form.
Is it necessary to update my profile information regularly?
Yes, we recommend you update your profile information whenever your circumstances change especially if you move residence or change your contact information.
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